Faqs

1. We can comment to customer to check the:
   1.           Connector or
   2.           The indoor cable if it is cut accidentally or
   3.           Pick up the phone to check tone ( if they do not hear the tone, it means the service is disconnected) or
   4.           The plug-in or unplug status of the connector to the phone or
   5.           We can ask them to check the adaptor in case the customers use the cordless phone or
   6.           Power supply if the customer use WLL system
2. We can also remind them in an informative way about the bill payment. Did they pay the bill yet? If not, the connection will be temporarily disconnected and we also instruct them to make a complaint to the right number with free of charge call to telephone number 023 986 986 or 023 981 000.
3. If the complaint is not solved by the above quick fix service, we will record the complaint status and then pass to related department to fix the service as soon as possible based on the potential basis too. If they are the potential, we must proceed the work EXCEPTIONALLY.

1. We can comment to them to pick up the phone to check the phone tone if ADSL internet. If the tone is not heard, it is the problem with phone.
2. We can ask them to restart the modem or check modem light signal or
3. We can also remind them in an informative way about the bill payment. Did they pay the bill yet? If not, the connection will be temporarily disconnected and we also instruct them to make a complaint to the right number with free call to telephone number 023 986 986 or 023 981 000 or call to 023 986 017 directly.
4. If the complaint is not solved by the above quick fix service, we will record the complaint status and then pass to related department to fix the service as soon as possible based on the potential basis too. If they are the potential, we must proceed the work EXCEPTONALLY.

1. We can comment to them to check the modem first. Did the modem have the power supplied to it or not
2. We can comment to them to check the cable connected to the modem if it is properly connected or not or
3. We can comment to them to check the Data traffic on the modem. If the light signal is not shown, it is the problem with the Router, so we can further comment to them to check the Router or
4. We can ask them to reset the modem at both sides/ends
5. As the bill payment of Leased line service has been made in advance, so there is no problem with bill payment, and we also instruct them to make a complaint to the right number with free of charge call to telephone number 023 986 986 or 023 981 000 or to 023 986 000 directly.
6. If the complaint is not solved by the above Quick Fix service, at the same time we will record the complaint status and then pass to related departments to fix the service as soon as which means we must proceed the work EXCEPTIONALLY.

1.  Technician should inform the customer about the retard of fixing process by any reasons and make a promise that we will fix the problem for them for the first priority on tomorrow morning or if we have many location to be fixed at the same time… (Customer Service can help this job, but if operation department has one person who compromise that reason with customer is better. It will take more time if Operation ask Customer Service to inform customer about that. One person from operation department who manage the technician teamwork and compromise the fixing status with customer is badly needed).
2. Technician must reach to the customer’s location first and tell them that we are fixing the problem for them and inform them the reasons why that cannot fix on time and make a promise with them to continue fixing the problem for them at one specific time.
3.  The technicians should teach customers how to fix a small indoor problem by themselves.

A: First you have to complete the internet application form by yourself or let the saleman help do it, give the required documents, and pay the first month subscription and required deposit whole process just takes only few minutes and then your account will be created on the spot not later than 48 hours.

You must have the following items so that you can use Internet     Service of Camintel:
1. PC Computer running either Windows 98, Me, 2000, XP, 2003 and     Vista operating system
2. Modem and Telephone Line
3. Account with Camintel

A: Camintel has a technical support help desk, which is staffed from 7.30 a.m. to 5 p.m. Monday to Friday. The technical support group provides customers assistance and can be contacted either by telephone (023 986 017) or e-mail (support@camintel.com).

A: Right after you have registered with Camintel, our technicians will make a schedule to visit your location and make a complete connection for you (this service is free of charge) or you can bring your computer and modem to Camintel’s head office where technical staff can set up new connection and required software for you.

A: Right after you have registered with Camintel, our technicians will make a schedule to visit your location and make a complete connection for you (this service is free of charge) or you can bring your computer and modem to Camintel’s head office where technical staff can set up new connection and required software for you.

A: Camintel’s service supports all standard modem of K56 Flex or V90 speed up to 56kbps

A: Phnom Penh, Takhmao, Siem Reap, Battambang, Sihanoukville, Poipet, Rattanakiri, Koh Kong, Takeo, Kampot, Steung Treng, Kampong Cham, Pursat, Kampong Chhnang, Kampong Speu, Pailin, Banteay Meanchey, Kratie, Svay Rieng, Prey Veng, Preah Vihear, Kampong Thom, Bavet, Sre Ambel (only with Camintel’s line)

A: System Information

The following information may be necessary to configure your system after signing up with the Camintel Internet Services.

Mail:
SMTP Server: smtp.camintel.com
POP3 Server: pop.camintel.com
POP3 Account: Your login name.

Your email address is your login name followed by @camintel.com. Your password is case sensitive.

Domain name servers:
Primary DNS: 124.108.48.5
Secondary DNS: 124.108.48.6

A: Camintel has a technical support help desk, which is staffed from 7.30 a.m. to 5 p.m. Monday to Friday. The technical support group provides customers assistance and can be contacted either by telephone (023 986 017) or e-mail (support@camintel.com).

A: First you have to complete the internet application form by yourself or let the saleman help do it, give the required documents, and pay the first month subscription and required deposit whole process just takes only few minutes and then your account will be created on the spot not later than 48 hours.

A: You must have the following items so that you can use Internet     Service of Camintel:
1. PC Computer running either Windows 98, Me, 2000, XP, 2003 and     Vista operating system
2. Modem and Telephone Line
3. Account with Camintel

A: Camintel has a technical support help desk, which is staffed from 7.30 a.m. to 5 p.m. Monday to Friday. The technical support group provides customers assistance and can be contacted either by telephone (023 986 017) or e-mail (support@camintel.com).

A: Right after you have registered with Camintel, our technicians will make a schedule to visit your location and make a complete connection for you (this service is free of charge) or you can bring your computer and modem to Camintel’s head office where technical staff can set up new connection and required software for you.

A: Phnom Penh, Takhmao, Siem Reap, Battambang, Sihanoukville, Poipet, Rattanakiri, Koh Kong, Takeo, Kampot, Steung Treng, Kampong Cham, Pursat, Kampong Chhnang, Kampong Speu, Pailin, Banteay Meanchey, Kratie, Svay Rieng, Prey Veng, Preah Vihear, Kampong Thom, Bavet, Sre Ambel (only with Camintel’s line)

A: System Information

The following information may be necessary to configure your system after signing up with the Camintel Internet Services.

Mail:
SMTP Server: smtp.camintel.com
POP3 Server: pop.camintel.com
POP3 Account: Your login name.

Your email address is your login name followed by @camintel.com. Your password is case sensitive.

Domain name servers:
Primary DNS: 124.108.48.5
Secondary DNS: 124.108.48.6

A: Please check the following steps:
1 – Make sure your Internet connection is working properly
2 – Check your e-mail setting (see e-mail default configuration above)      if you use another application beside webmail
3 – Make sure your email attachment is not over 10 MB
4 – When you have many mails or some of the mail attachments are      big, your mail may be locked on the mail server, so please call:
023 986 017 and report your problem

A: Yes for sure, you can dial up using the same account from more than one computer at the same time. Please make sure that you are not using the same telephone line.

A: Yes for sure, you can dial up using the same account from more than one computer at the same time. Please make sure that you are not using the same telephone line.