Contact:

Sales and Infomation
+ 855 23 998-998
+ 855 23 986-020
E-mail: sales@camintel.com

Customer Services

+ 855 23 986-986
+ 855 23 986-059

1- Telephone Service:

a. We can comment to customer to check the:
i. Connector or
ii. The indoor cable if it is cut accidentally or
ii. Pick up the phone to check tone ( if they do not hear the tone, it means the service is disconnected) or iv. The plug-in or unplug status of the connector to the phone or

v. We can ask them to check the adaptor in case the customers use the cordless phone or

vi. Power supply if the customer use WLL system
b. We can also remind them in an informative way about the bill payment. Did they pay the bill yet? If not, the connection will betemporarily disconnected and we also instruct them to make a complaint to the right number with free of charge call totelephone number 023 986 986 or 023 981 000.

c. If the complaint is not solved by the above quick fix service, we will record the complaint status and then pass to relateddepartment to fix the service as soon as possible based on the potential basis too. If they are the potential, we must proceed the work EXCEPTIONALLY.

2- Internet Service:

a. We can comment to them to pick up the phone to check the phone tone if ADSL internet. If the tone is not heard, it is the problem with phone.

b. We can ask them to restart the modem or check modem light signal or
c. We can also remind them in an informative way about the bill payment. Did they pay the bill yet? If not, the connection will be

temporarily disconnected and we also instruct them to make a complaint to the right number with free call to telephone

number 023 986 986 or 023 981 000 or call to 023 986 017 directly.
d. If the complaint is not solved by the above quick fix service, we will record the complaint status and then pass to related

department to fix the service as soon as possible based on the potential basis too. If they are the potential, we must proceed the work EXCEPTONALLY.

3- Leased Line Service:

 

a. We can comment to them to check the modem first. Did the modem have the power supplied to it or not
b. We can comment to them to check the cable connected to the modem if it is properly connected or not or
c. We can comment to them to check the Data traffic on the modem. If the light signal is not shown, it is the problem with the

Router, so we can further comment to them to check the Router or
d. We can ask them to reset the modem at both sides/ends
e. As the bill payment of Leased line service has been made in advance, so there is no problem with bill payment, and we also

instruct them to make a complaint to the right number with free of charge call to telephone number 023 986 986 or 023 981

000 or to 023 986 000 directly.
f. If the complaint is not solved by the above Quick Fix service, at the same time we will record the complaint status and then

pass to related departments to fix the service as soon as which means we must proceed the work EXCEPTIONALLY.

Extra Tasks we should consider:

1- Technician should inform the customer about the retard of fixing process by any reasons and make a promise that we will fix the problem for them for the first priority on tomorrow morning or if we have many location to be fixed at the same time… (Customer Service can help this job, but if operation department has one person who compromise that reason with customer is better. It will take more time if Operation ask Customer Service to inform customer about that. One person from operation department who manage the technician teamwork and compromise the fixing status with customer is badly needed).

2- Technician must reach to the customer’s location first and tell them that we are fixing the problem for them and inform them the reasons why that cannot fix on time and make a promise with them to continue fixing the problem for them at one specific time.

3- The technicians should teach customers how to fix a small indoor problem by themselves.