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General FAQs:

How long does it take to sign up a new account?
What should I have in order to use the internet service?
Does Camintel serve technical support to its customers?
Who handle the installation?
What kind of modem is recommended?
Is ADSL service available in my area?


Technical FAQs:
Answers to General FAQs

Q: How long does it take to sign up a new account?
A: First you have to complete the internet application form by yourself or let the saleman help do it, give the required documents, and pay the first month subscription and required deposit whole process just takes only few minutes and then your account will be created on the spot not later than 48 hours.

Q: What should I have in order to use the internet service?
A: You must have the following items so that you can use Internet     Service of Camintel:
1. PC Computer running either Windows 98, Me, 2000, XP, 2003 and     Vista operating system
2. Modem and Telephone Line
3. Account with Camintel

Q: Does Camintel serve technical support to its customers?
A: Camintel has a technical support help desk, which is staffed from 7.30 a.m. to 5 p.m. Monday to Friday. The technical support group provides customers assistance and can be contacted either by telephone (023 986 017) or e-mail (support@camintel.com).

Q: Who handle the installation?
A: Right after you have registered with Camintel, our technicians will make a schedule to visit your location and make a complete connection for you (this service is free of charge) or you can bring your computer and modem to Camintel's head office where technical staff can set up new connection and required software for you.

Q: What kind of modem is recommended?
A: Camintel's service supports all standard modem of K56 Flex or V90 speed up to 56kbps.

Q: Is ADSL service available in my area?
A: Phnom Penh, Takhmao, Siem Reap, Battambang, Sihanoukville, Poipet, Rattanakiri, Koh Kong, Takeo, Kampot, Steung Treng, Kampong Cham, Pursat, Kampong Chhnang, Kampong Speu, Pailin, Banteay Meanchey, Kratie, Svay Rieng, Prey Veng, Preah Vihear, Kampong Thom, Bavet, Sre Ambel (only with Camintel's line)

Answers to Technical FAQs

Q: How do I configure my default email setting?
A: System Information

The following information may be necessary to configure your system after signing up with the Camintel Internet Services.

Mail:
SMTP Server: smtp.camintel.com
POP3 Server: pop.camintel.com
POP3 Account: Your login name.

Your email address is your login name followed by @camintel.com. Your password is case sensitive.

Domain name servers:
Primary DNS: 124.108.48.5
Secondary DNS: 124.108.48.6

Q: I can not send/receive my mail, what should I do?
A: Please check the following steps:
1 - Make sure your Internet connection is working properly
2 - Check your e-mail setting (see e-mail default configuration above)      if you use another application beside webmail
3 - Make sure your email attachment is not over 10 MB
4 - When you have many mails or some of the mail attachments are      big, your mail may be locked on the mail server, so please call:
     023 986 017 and report your problem.

Q: Can I dial up in more than one computer at the same time using the same account?
A: Yes for sure, you can dial up using the same account from more than one computer at the same time. Please make sure that you are not using the same telephone line.

Q: what does the "Connection Error" message number mean?
A: Error # 676: The phone line is busy. Please check your line, may be someone is using it or your line has noise.
-Error # 678: The remote computer did not respond. Please change  the speed of modem to lower than default or contact the internet  technical support 023 986 017.
-Error # 680: There was no dial tone. Please check the telephone line  and make sure if it is plugged into the right port of modem.
-Error # 691: Access was denied because invalid username or  password, please correct your username and password.
-Error # 692: There was a hardware failure related to modem, please  make sure your modem is working properly.
 
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